Many Customer Request Management (CRM) systems are expensive, take months to implement and are not integrated into your website. The Citizen Request Tracker or CRT™ iPhone App from CivicPlus comes as a standard feature of your implementation and is simple to implement and easy to use.

CRT™ is the leading customer request management mobile application solution in the USA today. In fact more than 8 million customers across North America use it to report issues - potholes, graffiti, down street lights, etc. - to their local Council using GPS location detection. 

ICON is very excited to bring the power of CRT™ to Australia and New Zealand.

When a customer observes a non-emergency issue, they use the app to report the problem by: 

• Accessing the app
• Designate their city or shire
• Pinpoint the address of the issue using the iPhone's GPS technology
• Write a description
• Add a photo of the issue
• Submit to their local Council

Once the issue is submitted to their local Council, the customer will receive a confirmation email and can login to view the status of their request along with comments posted by Council officers.